Samaritan Center LogoChemung County

Hours: Monday – Friday: 8:30am – 4:30pm (closed for lunch from noon – 1pm)
HEAP Applications: Monday: 8:30am – 6pm, Tuesdays-Fridays: 8:30am – 4:30pm (closed for lunch from noon – 1pm)
Location: The Samaritan Center, 380 S. Main St. Elmira, NY 14904
Contact: 607.734.4898

If you receive an EVICTION notice, please call 607.734.4898, ext. 2412, for assistance.

The Home Energy Assistance Program (HEAP) assists lower-income individuals and families with heating costs. HEAP grants vary depending on household income, family size, type of heat, presence of children under 6, adults aged 60 or over and disabled individuals. Both renters and homeowners can be eligible for assistance. During the HEAP season (which begins in November & runs through March) you can access HEAP applications online. Please visit the New York State website.
HEAP Hours: Monday: 9am-5pm, Tuesday: 8:30am-5:30pm (later by appointment), Wednesday & Thursday: 8:30am-4pm; Friday: 8:30am-3:30pm; Saturday (3rd of each month): 11am-1pm by appointment only


Other onsite services:

  • Food Pantry (click for hours)
  • Clothing (available during Pantry Hours if Volunteer Staff are available)
  • Personal Care Items (based on availability)
  • Prescription Drug Assistance
  • Health Insurance Applications (appointments can be made to meet with a Fidelis representative on-site)
  • Emergency Shelter

If you would like to help by donating items, please click here for our list of much-needed items.


Schuyler County

Hours: Monday – Friday: 8:30am – 4:30pm (please call to schedule an appointment)
Location: 607 N Franklin St, Watkins Glen
Contact: 607.535.2050 – see below, depending on your situation

Eviction notices, call Hannah at 607.535.2050, ext. 206, for assistance and to schedule an appointment. You must go to DSS first and bring a copy of the 1-2-3 form that you’re given. Proof of eviction or homeless certification, IDs and Social Security cards for all household members, and proof of income for last 30 days are also needed.

Shut off notices, please bring a copy of your shut off notice with you. Call Hannah at 607.535.2050, ext. 206, for more information or to schedule an appointment. You must have a shut off with proof and documentation. You must also go to DSS first and bring a copy of the 1-2-3 form that you’re given.

The Home Energy Assistance Program (HEAP) assists lower-income individuals and families with heating costs. This is available through Schuyler County DSS. HEAP grants vary depending on household income, family size, type of heat, the presence of children under 6, adults aged 60 or over and disabled individuals. Both renters and homeowners can be eligible for assistance. During the HEAP season (which begins in November) you can access HEAP applications online or by visiting Schuyler County DSS. Please visit the New York State websiteThe HEAP Season is currently closed for 2015-2016.

Homeless or at risk of homelessness, call 607.535.2050. You must be staying in the hotel with a voucher from DSS, living in a car, or on the street with a serious mental illness, HIV, AIDS or substance abuse disorder. 

Gateways Community Living provides case management, housing and support services to individuals and families who are homeless or at-risk of becoming homeless.

Case Management Services: Budget Counseling & Assistance Finding Safe, Affordable Housing
Housing Services: Rent & Utility Assistance & Security Deposits
Support Services: Community Referrals For Employment, Physical/Mental Health Services & Assistance with Access to Additional Eligible Benefits


Other Agency Services: